velobet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how velobet ("we," "us," or "our") collects, uses, stores, and discloses personal information about individuals ("you," "Player," "User") who access or use the velobet platform at velobet.asia and all associated services, games, and features.

velobet is committed to protecting the privacy of all players, including those based in Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines. We handle personal data responsibly and in accordance with applicable data protection laws and regulations.

By registering an account or using the velobet platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the velobet platform.

2. Data We Collect

velobet collects personal data through several channels, including account registration, identity verification, payment processing, platform usage, and customer support interactions. The categories of data we collect include:

velobet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where required by law for identity verification purposes.

3. How We Use Your Data

velobet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your velobet account, including verifying your identity and age (21+ requirement) during registration and at any subsequent point.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and any other supported payment methods, and to maintain accurate financial records.
• Platform Operation: To deliver the games, features, and services available on velobet, including live dealer tables, slots, bingo, and rummy.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and any reporting obligations to regulatory authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the velobet platform and user experience.

velobet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise required by law.

4. Legal Basis for Processing

velobet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and velobet — that is, to operate your account, process transactions, and deliver the services you have requested.
• Legal Obligation: Processing is required to comply with applicable laws, including AML regulations, KYC requirements, and any obligations imposed by regulatory authorities.
• Legitimate Interests: Processing is necessary for velobet's legitimate interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities, such as sending marketing communications or placing non-essential cookies, velobet relies on your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing & Disclosure

velobet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: Financial service providers such as GCash, PayMaya, BPI, BDO, and Metrobank, to facilitate deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and AML service providers who assist velobet in verifying player identities and screening for financial crime risks.
• Technology Partners: Game providers, platform infrastructure providers, and cloud hosting services that support the operation of the velobet platform. All such partners are contractually required to handle data securely and only for the purposes specified by velobet.
• Regulatory Authorities: Government agencies, law enforcement bodies, and regulatory authorities where disclosure is required by law or in response to a lawful request.
• Professional Advisers: Legal counsel, auditors, and other professional advisers where necessary for the conduct of velobet's business.

Any third party that receives personal data from velobet is required to maintain appropriate security measures and to use the data only for the purposes for which it was shared. velobet remains responsible for ensuring that such sharing complies with applicable data protection law.

6. Data Retention

velobet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, velobet applies the following retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• Betting and gaming history: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

When personal data is no longer required, velobet will securely delete or anonymise it in accordance with our data disposal procedures.

7. Security Measures

velobet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the velobet platform.
• Two-factor authentication (2FA) available for all player accounts to prevent unauthorised access.
• Access controls ensuring that only authorised velobet personnel with a legitimate business need can access player data.
• Firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Regular security audits and penetration testing conducted by independent security professionals.
• Encrypted storage for sensitive data including payment information and identity documents.

While velobet takes all reasonable steps to protect your personal data, no system is entirely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, velobet will notify you and the relevant authorities in accordance with applicable law.

You are responsible for maintaining the confidentiality of your velobet account credentials. Do not share your password or OTP with anyone, including velobet support staff, who will never ask for your password.

8. Cookies & Tracking Technologies

velobet uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and support security functions. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players use the velobet platform, including pages visited, time spent, and navigation paths. This data helps us improve the platform experience.
• Preference Cookies: Used to remember your settings and preferences, such as language selection and display options, so you do not need to re-enter them on each visit.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious device behaviour.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the velobet platform. velobet does not use cookies to track your activity on third-party websites.

9. Your Rights

As a player on the velobet platform, you have the following rights in relation to your personal data:

• Right of Access: You have the right to request a copy of the personal data velobet holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data be corrected. You can update most account information directly through your account dashboard.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected. Note that velobet may be required to retain certain data to comply with legal obligations.
• Right to Restriction: You have the right to request that velobet restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transferred to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to velobet's overriding legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the velobet support team with your request. We will respond within 30 days. We may need to verify your identity before processing your request. There is no charge for exercising your rights, except in cases of manifestly unfounded or excessive requests.

10. Children & Minors

The velobet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. velobet does not knowingly collect personal data from individuals under the age of 21.

During registration, velobet requires players to confirm that they are at least 21 years of age. velobet may request documentary proof of age at any time, and accounts found to belong to individuals under 21 will be immediately suspended and any balances forfeited.

If you are a parent or guardian and believe that a minor has registered on the velobet platform, please contact our support team immediately. We will investigate and take appropriate action, including account closure and deletion of any personal data collected from the minor.

Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling platforms.

11. Changes to This Privacy Policy

velobet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, velobet will notify registered players via email or an in-platform notification prior to the changes taking effect.

The revised Policy will be published on the velobet website with an updated "Last Updated" date. Your continued use of the velobet platform after the effective date of any changes constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how velobet protects your personal data. If you have any concerns about changes to this Policy, please contact our support team before continuing to use the platform.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way velobet handles your personal data, please contact our Data Protection team. Our support staff are available 24/7 and are happy to assist in Filipino-English.

You may reach us at the following contact details:

• Email: [email protected] (plain text — not a clickable link)
• Support: [email protected] (plain text — not a clickable link)
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days and to data subject requests within 30 days.

velobet is committed to resolving any privacy concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.